PG&E
BOX 997300
SACRAMENTO, CA 95899-7300
ENERGY STATEMENT
www.pge.com/MyEnergy
Account
No:
1234567890-1
Statement
Date: 09/07/2019
Due
Date:
09/28/2019
Please return this portion with your payment. No staples or paper clips. Do not fold. Thank you.
Page 1 of 6
I
Service
For:
.
SPARKY JOULE
12345 ENERGY
CT
,
...
Your Account Summary
Amount Due on Previous Statement
$91.57
Payment(s) Received Since Last Statement
-91.57
Previous Unpaid Balance
Current PG&E Electric Delivery Charges
Silicon Valley Clean Energy Electric Generation Charges
$0.00
$55.66
$32.48.
Total Amount Due by 08/28/2019 $88.14
Questions about your bill?
.
Monday-Friday 7 a.m.-9 p.m.
Saturday 8 a.m.-6 p.m.
Phone: 1-800-743-5000
www.pge.com/MyEnergy
Ways To Pay
.
www.pge.com/waystopay
Important Messages
The Family Electric Rate Assistance (FERA) Program provides a monthly discount on electric bills for income-qualified households of three
or more persons. To see if you qualify, please call 1-800-PGE-5000 or apply online at www.pge.com/fera.
El Programa FERA ofrece ahorros mensuales sólo en las facturas de electricidad a hogares de ingresos económicos bajos y medianos con
tres o más personas. Para determinar si califica, por favor llame al 1-800-PGE-5000 o puede aplicar a través de nuestra página web
www.pge.com/fera.
Continued on page 6
2018 2019
12.50
12.16
12.67
0.12
0.16
0.17
8/07 9/06 10/04 11/06 12/06 1/08 2/06 3/07 4/08 5/09 6/06 7/10 8/07
$0
$50
$100
$150
$200
Gas Therms / Day
Electric Gas
1 Year Last Current
Ago Period Period
Electric kWh / Day
Visit www.pge.com/MyEnergy for a detailed bill comparison
Monthly Billing History
Daily Usage Comparison
Account
Number:
123456789-1
Due
Date:
09/28/2019
Total
Amount
Due:
$88.14
Amount Enclosed:
$ .
Account
No:
1234567890-1
Statement
Date: 09/07/2019
Due
Date:
09/28/2019
"PG&E" refers to Pacific Gas and Electric Company, a subsidiary of PG&E Corporation. © 2019 Pacific Gas and Electric Company. All rights reserved.
Please do not mark in box. For system use only.
Ways To Pay
•
Online via web or mobile at www.pge.com/waystopay
• By mail: Send your payment along with this payment stub in the envelope
provided.
• By debit card, Visa, MasterCard, American Express, or Discover: Call
877-704-8470 at any time. (Our independent service provider charges a fee per
transaction.)
•
At a PG&E payment center or local office: To find a payment center or local
office near you, please visit www.pge.com or call 800-743-5000. Please bring a
copy of your bill with you.
Update
My
Information
(English
Only)
Please
allow
1-2
billing
cycles
for
changes
to
take
effect
Account
Number:
1234567890-1
Change
my
mailing
address
to:
xxx
City State ZIP code
Primary Primary
Phone # Email
ENERGY STATEMENT
www.pge.com/MyEnergy
Page 2 of 6
Important Phone Numbers - Monday-Friday 7 a.m.-9 p.m., Saturday 8 a.m.-6 p.m.
Customer Service (All Languages; Relay Calls Accepted) 1-800-743-5000
TTY 7-1-1
Servicio al Cliente en Español (Spanish)
華語客戶服務 (Chinese)
1-800-660-6789
1-800-893-9555
Dịch vụ khách tiếng Việt (Vietnamese)
Business Customer Service
1-800-298-8438
1-800-468-4743
Your Electric Charges Breakdown
Conservation Incentive -$9.50
Transmission 12.42
Distribution 35.08
Electric Public Purpose Programs 4.71
Nuclear Decommissioning 0.33
DWR Bond Charge 1.91
Competition Transition Charges (CTC) 0.42
Energy Cost Recovery Amount -0.22
PCIA 10.26
Taxes and Other 0.25
Total Electric Charges $55.66
Rules and rates
You may be eligible for a lower rate. To learn more about optional rates or view a
complete list of rules and rates, visit www.pge.com or call 1-800-743-5000.
If you believe there is an error on your bill, please call 1-800-743-5000 to
speak with a representative. If you are not satisfied with our response, contact the
California Public Utilities Commission (CPUC), Consumer Affairs Branch (CAB),
505 Van Ness Avenue, Room 2003, San Francisco, CA 94102, 1-800-649-7570 or
7-1-1 (8:30 AM to 4:30 PM, Monday through Friday) or by visiting
www.cpuc.ca.gov/complaints/.
To avoid having service turned off while you wait for the outcome of a complaint to
the CPUC specifically regarding the accuracy of your bill, please contact CAB for
assistance. If your case meets the eligibility criteria, CAB will provide you with
instructions on how to mail a check or money order to be impounded pending
resolution of your case. You must continue to pay your current charges while your
complaint is under review to keep your service turned on.
If you are not able to pay your bill, call PG&E to discuss how we can help. You
may qualify for reduced rates under PG&E’s CARE program or other special
programs and agencies may be available to assist you. You may qualify for PG&E’s
Energy Savings Assistance Program which is an energy efficiency program for
income-qualified residential customers.
Important definitions
Rotating outage blocks are subject to change without advance notice due to
operational conditions.
Tier 1/Baseline allowance: Some residential rates are given a Tier 1/Baseline
allowance - a CPUC approved percentage of average customer usage during
summer and winter months. Your Tier 1/Baseline allowance provides for basic
needs at an affordable price and encourages conservation. Your allowance is
assigned based on the climate where you live, the season and your heat source. As
you use more energy, you pay more for usage. Any usage over your baseline
allowance will be charged at a higher price.
High Usage: An increased price per kWh whenever electricity usage exceeds four
times the Baseline Allowance (Tier 1) in a billing period. This charge does not apply
to Time-of-Use rate plans.
DWR bond charge: Recovers the cost of bonds issued by the Department of
Water Resources (DWR) to purchase power to serve electric customers during
the California energy crisis. DWR bond charges are collected on behalf of DWR
and do not belong to PG&E.
Power Charge Indifference Adjustment (PCIA): Ensures that non-exempt
customers under PG&E's GT and ECR rate schedules or who purchase electricity
(generation) from non-PG&E suppliers pay their share of generation costs.
Gas Public Purpose Program (PPP) Surcharge. Used to fund state-mandated
gas assistance programs for low-income customers, energy efficiency programs,
and public-interest research and development.
Visit www.pge.com/billexplanation for more definitions. To view most recent bill
inserts including legal or mandated notices, visit www.pge.com/billinserts.
Visit www.pge.com/MyEnergy for a detailed bill comparison.
ENERGY STATEMENT
www.pge.com/MyEnergy
Account
No:
1234567890-1
Statement
Date: 09/07/2019
Due
Date:
09/28/2019
Page 3 of 6
Details
of
PG&E
Electric
Delivery
Charges
08/02/2019
-
08/31/2019
(30
billing
days)
Service
For:
12345 ENERGY
CT
Service
Agreement
ID:
111111111
Rate
Schedule:
E1
X
Residential
Service
07/02/2019 – 07/31/2019 Your Tier Usage 1 2
.
Tier 1 Allowance
297.00 kWh (30 days
x
9.9 kWh/day)
Tier 1 Usage
297.000000 kWh @ $0.22376 $66.46
Tier 2 Usage
83.000000 kWh @ $0.28159 23.37
Generation Credit
-44.68
Power Charge Indifference Adjustment
10.26
Franchise Fee Surcharge
0.25
Total PG&E Electric Delivery Charges $55.66
Service Information
Meter # 1111111111
Current Meter Reading 37,710
Prior Meter Reading 37,330
Total Usage 380.000000 kWh
Baseline Territory X
Heat Source B - Not Electric
Serial G
Rotating Outage Block 50
Electric Usage This Period: 380.000000 kWh, 30 billing days
kWh
= Average Daily Usage 12.67
7/2 7/5 7/8 7/11 7/14 7/17 7/20 7/23 7/26 7/29
0
6
12
18
24
30
Visit www.pge.com/MyEnergy for a detailed bill comparison.
ENERGY STATEMENT
www.pge.com/MyEnergy
Account
No:
1234567890-1
Statement
Date: 09/07/2019
Due
Date:
09/28/2019
Page 4 of 6
Details
of
Silicon
Valley
Clean
Energy
Electric
Generation
Charges
08/02/2019
-
08/31/2019
(30
billing
days)
Service
For:
12345 ENERGY
CT
Service
Agreement
ID:
11111111
07/02/2019
–
07/31/2019
.
Rate Schedule:
E-1
Generation - Total
380.000000
kWh
@
$0.08519 $32.37
Net Charges
32.37
Energy Commission Surcharge
0.11
Customers receive clean electricity and save money with SVCE. Please see updated
SVCE electric rates and comparisons to PG&E at www.svcleanenergy.com/rates
Total Silicon Valley Clean Energy
Electric Generation Charges $32.48
Service Information
Total Usage 380.000000 kWh
For questions regarding charges on this page,
please contact:
SILICON VALLEY CLEAN ENERGY
1-844-474-7823
customerservice@SVCleanEnergy.org
Additional Messages
About Silicon Valley Clean Energy (SVCE)
Serving 13 Santa Clara County communities,
SVCE is a locally-controlled, public agency
providing residents and businesses with
electricity from renewable and hydroelectric
sources.
Understanding SVCE Charges
PG&E continues to provide and bill for electric
delivery. SVCE replaces PG&E generation
charges. Under PG&E Electric Delivery
Charges, note the Generation Credit. This is
what PG&E would have charged for power, and
now credits back to you. The Power Charge
Indifference Adjustment and Franchise Fee are
factored into SVCE rates. Learn more:
https://www.svcleanenergy.org/es/your-bill/.
SVCE is committed to protecting customer
privacy.
Learn about our privacy policy at
www.svcleanenergy.org/customer-confidenti
ality
Visit www.pge.com/MyEnergy for a detailed bill comparison.
ENERGY STATEMENT
www.pge.com/MyEnergy
Account
No:
1234567890-1
Statement
Date: 09/07/2019
Due
Date:
09/28/2019
Page 5 of 6
Details
of
Gas
Charges
08/02/2019
-
08/31/2019
(30
billing
days)
Service
For:
12345 ENERGY
CT
Service
Agreement
ID:
1111111111
Rate
Schedule:
G1
X
Residential
Service
07/02/2019 – 07/31/2019 Your Tier Usage 1 2
.
Tier 1 Allowance
17.70 Therms (30 days
x 0.59 Therms/day)
Tier 1 Usage
5.000000Therms @ $1.28395 $6.42
Gas PPP Surcharge ($0.09047 /Therm)
0.45
Total Gas Charges $6.87
Service Information
Meter # 11111111
Current Meter Reading 2,588
Prior Meter Reading 2,583
Difference 5
Multiplier 1.031647
Total Usage 5.000000 Therms
Baseline Territory X
Serial G
Gas Procurement Costs ($/Therm)
07/02/2019 - 07/31/2019 $0.28462
Gas Usage This Period: 5.000000 Therms, 30 billing days
Therms
= Average Daily Usage 0.17
7/2 7/5 7/8 7/11 7/14 7/17 7/20 7/23 7/26 7/29
0
1
2
3
4
5
Visit www.pge.com/MyEnergy for a detailed bill comparison.
ENERGY STATEMENT
www.pge.com/MyEnergy
Account
No:
1234567890-1
Statement Date:
Due Date:
09/07/2019
09/28/2019
Page 6 of 6
Important Messages (continued from page 1)
CARE Program You may qualify for a monthly discount with the California Alternate Rates for Energy (CARE) Program. To find out
more and apply online, visit www.pge.com/care.
Usted podría reunir los requisitos de un descuento mensual con el California Alternate Rates for Energy Program (CARE). Para obtener
más información y hacer su solicitud en Internet, visite www.pge.com/espanol/care.
Electric power line safety PG&E cares about your safety. Be aware of your surroundings and keep yourself, tools, equipment and
antennas at least 10 feet away from overhead power lines. If you see an electric power line fall to the ground, keep yourself and others
away. Call 9-1-1.
Call 811 before you dig. A common cause of pipeline accidents is damage from digging. If you plan on doing any digging, such as
planting a tree or installing a fence, please call 811 at least two working days before you dig. One free call will notify underground utilities
to mark the location of underground lines, helping you to plan a safe project.
